2nd Level Supporter
Titel: 2nd Level Supporter
Werkgever: Hays
Plaats: Provincie Noord-Brabant,Den Bosch
Provincie:
Locatie:
Provincie Noord-Brabant,Den Bosch /
Omschrijving:
Start date: asap
Duration: 6 month+
Hours a week: 40
Profile
2nd Level Supporter with IMAC/D service experience in the datacentre.
IMAC/D server service tasks:
2nd Level support tasks
IT Technical skills
Soft Skills
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call me now on +31 (0)6 1847 1621.
Interesse?
Stuur ons dan je CV en motivatie toe door te klikken op onderstaande knop "Reageer op deze vacature".
Provincie Noord-Brabant,Den Bosch /
Omschrijving:
Start date: asap
Duration: 6 month+
Hours a week: 40
Profile
2nd Level Supporter with IMAC/D service experience in the datacentre.
IMAC/D server service tasks:
- The technician need to be able to deal with HP / IBM (Lenovo) Servers mainly.
- The servers needs to be configured (install the hard drives, ILO configuration, BIOS Updates, extend the servers, install in shelfs …)
2nd Level support tasks
- Good IT working experience for at least 3-5 years as Senior or as Junior at least 1,5-3 years,
- Well-structured troubleshooting and problem solving 2nd Level Support including Walking
- Accredited education in Information Technologies, qualified IT Specialist or equal
- Basic experience of Logistic and Repair (e.g. Hardware Replacement)
- Working experiences in IT support for current Microsoft, Apple and Android hardware and operating systems
- Good knowledge in ticket systems and Support processes
- Local language on native level and very good English in writing and speech are mandatory
IT Technical skills
- Device operations and maintenance of Desktop PCs, Notebooks (specifically Lenovo, HP), Smartphones (iPhone, Windows, Android), Tablets, Monitors IT Support,
- 2nd Level Office/Mobile Support
- Server Hands on, Server Backup, Demo/Meeting/Training Rooms, Video Confering, VIP, Beamer, Printer Services
- PC Imaging & Installation procedures, Provisioning and Retirement including Reuse, Rent and Event IT Support
- Good Working Experience with current Microsoft Technology and current Standard Office Applications (actually Win 8 and Win 10 environment) and Apple Technologies (current MAC OS/ IOS)
- Imaging & Installation procedures
- Network Hands on, Network Technologies & Administration (AD/DNS/WINS) for WAN/LAN/WLAN
Soft Skills
- High customer and service orientation
- Ability to interact and consult with others in particular for de-escalation management
- Strong team player
- Strong motivation and willingness to learn and perform
- Autonomous & proactive working behavior
- Friendly and confident manner
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call me now on +31 (0)6 1847 1621.
Interesse?
Stuur ons dan je CV en motivatie toe door te klikken op onderstaande knop "Reageer op deze vacature".
