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Customer Supply Representative

Titel: Customer Supply Representative
Werkgever: Hays
Plaats: Asia & Middle East

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Asia & Middle East /


Your new company
Created in 2015, Ampleon is shaped by 50 years of RF power leadership. Recently being spun-off from NXP Semiconductors, the company is set-out to exploit the full potential of data and energy transfer in RF. Ampleon has more than 1,250 employees worldwide, dedicated to creating optimal value for customers. Its innovative, yet consistent portfolio offers products and solutions for a wide range of applications, such as cellular base stations, radio/TV/broadcasting, radar, air traffic control, cooking, lighting, industrial lasers and medical.

Come and join us!
We are a truly international team, working in a dozen locations all across the globe. Being a young company, shaped by 50 years of experience in RF power innovations, we are united by entrepreneurial spirit. With over 30 nationalities working in cross-functional teams, we value variety and believe that diversity makes a difference and is key to our success.

Passion and Ambition
We share the passion for RF technology which is what we radiate to our customers, suppliers and partners. Whether we are initiating, discovering, developing, designing, marketing or supporting, our work is ultimately aimed at delivering our best and achieving outstanding results. While we strive for supremacy throughout the company, we do this in an open and informal, yet result-driven atmosphere.

Your new challenge
The Customer Supply Representative (CSR) is the primary contact to BL RF Power customers to ensure excellent levels of supply assurance, increasing both customer loyalty and sales potential. The role is responsible for handling and coordinating customer inquiries in the area of ordering, demand forecasting, shipping, billing issues, and complaints. The CSR is dedicated to a specific portfolio of (one or more) customers and responsible to develop a strong customer relationship. The role requires cross-functional coordination with Customers, Sales Teams, Supply Chain Planning teams, Business Lines and other functions. They will know and coordinate the activities with and across all customer sites. Successful candidates demonstrate strong skill and results using high customer focus, proactivity, drive for continuous improvement, strong communication abilities, analytic capabilities, problem solving skills, and knowledge of supply chain processes.

Key areas of responsibility
  • Develop and maintain a professional and positive relationship with key customer contacts and counterparts in Account teams, Business Lines and Support Teams at all times
  • Process customer orders in SAP and ensure compliance and ensure compliance and controls including terms and conditions, allowed ship dates, and order change windows
  • Provide customers with prompt, early and accurate information regarding status of orders, supply, issues, and complaints.
  • Pursue the customer for increased order coverage where gaps exist compared to lead-time, forecast or contract data.
  • Drive activities to achieve benchmark levels of delivery performance by understanding customer demands, supply capabilities, and coordinating activities to meet customer demands, including regular production, new products, and end of life.
  • Develop and implement strategies to best meet customer demands. This may include strategies and processes like collaborative forecasting, consignment- and JIT programs, or other methods.
  • Analyse service performance from logistics data, NPS, customer KPIs and other customer feedbacks. Define and implement continuous improvement actions.
  • Drive regular customer logistics review meetings and provide regular service updates. Prepare relevant material to facilitate discussion on performance, order coverage, lead-time review and forecast.
  • Resolve customer complaint, return and invoice query requirements by clarifying customer's complaint; determining cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or settlement; following up to ensure resolution
  • Execute tasks to support tactical sales initiatives including, pull-forward of mismatched delivery commitments, and promotion of product availability.

Your profile
  • BA/BS (undergraduate) degree
  • > 3 years of experience in high-end customer service, supply chain & logistics or sales are preferredMA/MSc. (graduate) degree (pre)
  • Fluency in English 
  • Good command of MS Office applications
  • Advanced Excel knowledge and analytical skills
  • SAP (other ERP system) knowledge
  • Relevant logistics qualifications

Starters or fresh graduates with logistics, industrial-/ electrical-/ engineering, international business management- qualifications or similar backgrounds are also considered. 

How to apply
If you're interested in this role, click 'apply' to forward an up-to-date copy of your CV. 

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