Locatie:
Amsterdam / Noord-Holland

Omschrijving:
Start date: Asap
Duration: 6 months +, with option to extend
Hours a week: 40

Job description
In this role you report to the representative IS/IT Area Business Partner of the LOC/MCO Office and functionally to the Head of CRM EMEAR (CSFP-CRM & Marketing Systems) Capabilities:

• Act as the entry point for all the CRM & Data IT Admin needs
• Manage incidents, service request for the LOC, communicates results
• Provide functional clarifications to End Users and Super Users
• Allocates Products, samples and promotional -material as is requested by the LOC
• Configures the limits of samples for the Sales Force
• Administrates the calendar of the users in Veeva
• Administrate Data Requests and ensure validity together with Commercial Excellence
• Manages (lock/unlock) customer & account ratings & evaluations
• Manages customer & frequency targets for cycle plans
• Creates & manages new lists & views
• Input keywords (defined by Pharmacovigilance, Compliance) into Veeva
• Manages Vault on behalf of the LOC/MCO
• Checks data correctness in the system after data loading
• Prepare metadata files to be loaded in the required format
• Overview all existing jobs scheduled to transfer data within the systems
• Administration of Data Output into Local BI
• Advanced user for all CRM Veeva enabled modules
• Participates actively in enhancing our solution landscape
• Engages directly with our vendor to review topics pertaining the CRM Veeva area (L1 and L2 of support)
• Participates in internal projects as a LOC IT representative
• Performs IT Business Analysis with the Local Operating Countries to capture their unmet requirements
• Act as the entry point for all the BI IT Admin
• Creates or captures requirements for new local reports as requested by Commercial Excellence and/or performs changes to EUCan common reports when instructed by the LOC’s ComEx department
• Answers functional questions & advices end users on utilization of reports
• Supports BI Tool Training together with LOC’s ComEx leads, as required
• Participates actively in enhancing our solution landscape by detailing IT requirements specified by the LOC
• Engages directly and regularly with our vendors to review open topics pertaining the Analytics & KPIs area
• Performs IT Business Analysis with the Local Operating Countries to capture their unmet requirements

Responsibilities/tasks

• Act as the entry point for all the TA needs
• Support the team to ensure the system reflects the territorial structures
• Subject Matter Expert for all CRM Territory Alignment modules
• Accountable to implement alignments in all LOCs with business input
• Provides internal consultancy with regards to the OpServ tool
• Captures requirements for future releases of the solutions via ServiceNow
• Participates in enhancing our solution landscape by providing feedback to the TA functional owner
• Engages with our vendor to review open topics pertaining the CRM Territory Alignment Solution
• Performs IT Business Analysis with the Local Operating Countries to capture their unmet requirements

Profile

• Fluent in English & local language
• Strong technical understanding of CRM systems and Commercial IT architecture, including knowledge of systems and technologies typically used by the pharmaceutical industry in the Commercial space
• Experience supporting CRM applications
• Experience with Salesforce.com and/or Veeva platform strongly preferred
• Knowledge of CLM, Co-Browsing, Sample Management, Order Management, KAM/KOL Management, Social Media Integration, Digital & Tablet Solutions, Remote Medical Information, BW/BI processes and tools is beneficial
• Understanding of Sales & Marketing processes and data in the pharmaceutical industry.
• Strong analytical skills and ability to translate Commercial business needs into different scenarios for technical implementation
• Understands how IT efforts are tied to achievement of business goals.
• Veeva: CRM Administrator, Vault Administrator, Network Administrator
• BI: MicroStrategy Certified
• Territory Alignment: Previous experience performing territory alignments for a country using local solutions
• ITIL V3 Intermediate Level Certification

Wat moet u doen?
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Interesse?
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