Locatie:
ROTTERDAM

Salaris indicatie:
2500.00 per maand

Opleidingsniveau:
HBO

Werkzaamheden:
Managing, guiding and coaching your team
Overall responsible for the operations in the team
o Making plans and creating support within the team to improve processes (procedures, methods, systems)
o Creating and communicating work schedules
o Monitoring and steering on schedule adherence
o Monitoring and maintaining traffic (Service Levels, KPI’s and AHT’s)
o Coordinate execution of claims handling, policy administration, objections and complaints
o Handling of 2nd claim objections
Recruiting of your team members
Training your team members
Analyzing and reporting on workload, results, KPI’s, Service Levels etc.


Profiel:
Minimum of 5 call center experience and a minimum 3 years experience in a Team Leading position;
Experience within insurance is a plus;
We are looking for a people manager who has knowledge of exciting, developing and motivating a team and provide the qualitative and quantitative performance.
MBO-4 diploma. Excellent command of the Flemish, French and English language in writing and speaking. Good knowledge of Microsoft office, especially Word and Excel.

Bedrijfsinformatie:
A varied and exciting full-time job in an ambitious, dynamic and successful service-oriented organization with a lot of room for personal initiative. An informal organization in which people work on their ambitions. We have 25 holidays, the salary is dependent on experience and knowledge.

Interesse?
Stuur ons dan je CV en motivatie toe door te klikken op onderstaande knop "Reageer op deze vacature".